We want you to love your purchase. If you're not completely satisfied, we're here to help.
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. We'll gladly accept returns that meet these conditions.
You have 30 days from the date of delivery to initiate a return or exchange.
Email us at returns@adornsteps.com with your order number
Receive a prepaid return shipping label via email
Securely pack your item and attach the label
Receive your refund within 5-7 business days
Need a different size or color? We're happy to help! Contact us to arrange an exchange. We'll send you the new item and provide a prepaid return label for the original.
Note: Exchanges are subject to availability. If your desired item is out of stock, we'll process a full refund instead.
Once we receive your return, please allow 3-5 business days for processing. You will receive an email confirmation once your return has been processed.
Refunds will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear in your account.
Original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.
We provide prepaid return labels for domestic returns. A $6.99 return shipping fee will be deducted from your refund. International return shipping costs are the responsibility of the customer.
Our customer service team is here to assist you with any questions about returns or exchanges.
Contact Support